Frequently Asked Questions

We're happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

FAQ's

Lumina Skin Sanctuary offers a range of skincare services, including various facial treatments and waxing services. We also have a shop featuring skincare products, cosmetics, face care, eye care, nail care, and lip care products, www.luminaskinsanctuary.com

We sell a variety of clean and gentle skincare products designed for healthy, radiant skin. Our collection includes featured products, new releases, and items for face, eye, nail, and lip care. luminaskinsanctuary.com.

Our products are formulated with carefully selected, clean ingredients that are gentle and support your skin's natural balance. We focus on simple, effective formulas for hydration, balance, and long-term skin health. www.luminaskinsanctuary.com.

Yes, if you're new to Lumina Skin Sanctuary, you can enjoy 10% off to start your skincare journey with us www.luminaskinsanctuary.com.

We have a 30-day return policy. Items must be in the same condition as received, unworn or unused, with tags, and in original packaging with proof of purchase. You can contact us at sales@luminaskinsanctuary.com to start a return

Yes, certain items like perishable goods, custom products, personal care goods (such as beauty products), hazardous materials, sale items, and gift cards are non-returnable

Once your return is received and approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund

You can find details about our specialized facial treatments, such as the Lumina Skin Sanctuary Signature Facial and Acne Treatment, on our website under the "Services" or "Facial Treatments" sections luminaskinsanctuary.com. We also have blog posts on topics like "Facials Step by Step"

Yes, we have a blog that covers the latest news and trends in skincare, including articles on effective skin hydration, skincare routines for humid climates, and tips for safe exfoliation www.luminaskinsanctuary.com/blog/news.

Lumina Skin Sanctuary does not offer professional or wholesale accounts directly.

ORDERS

You can easily schedule your treatments or purchase curated skin care packages directly through our website at Lumina Skin Sanctuary Our Services Page by clicking the "Book Now" button. Once your selection is confirmed, you will receive an email with your appointment details and any necessary pre-treatment instructions.

We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as digital payment options for a seamless checkout experience. All online transactions are encrypted and secure to ensure your information remains private.

We understand that plans can change. You may reschedule or cancel your appointment through our online portal up to 24 hours before your scheduled time. For changes to product orders or service packages, please contact us directly through our website’s contact form so we can assist you promptly.

Yes, digital gift cards are available for purchase online. These can be sent directly to the recipient’s email and can be redeemed for any of our aesthetic services or professional skincare products. They are the perfect way to share the sanctuary experience with someone special.

Immediately after completing your booking or purchase, a confirmation will be sent to the email address provided. For appointments, we also send out automated reminders 24 to 48 hours in advance to help you prepare for your visit to the sanctuary.

PRODUCTS

Yes! We believe in maintaining your glow between visits. We carry a curated selection of professional-grade skincare products used during our treatments so you can continue your regimen at home. You can browse our current collection directly on our website or during your next appointment.

Choosing the right products can be overwhelming, which is why we offer personalized skin consultations. Our licensed specialists can assess your skin’s unique needs and recommend a tailored home-care routine that complements your professional treatments and helps you achieve your specific skincare goals.

Absolutely. We prioritize high-quality, effective ingredients designed to support a variety of skin profiles. Whether you have sensitive skin, or are addressing concerns like aging or congestion, we offer specialized formulas curated to provide results without causing unnecessary irritation.

Your satisfaction and skin health are our top priorities. Unopened products in their original packaging can be returned within 14 days of purchase. If you experience an unexpected reaction to a product, please contact us immediately so we can help you find a more suitable alternative.

Once you place an order at www.luminaskinsanctuary.com, you will receive a confirmation email with your order details. As soon as your products are ready for pickup or have been shipped, we will send a follow-up notification with tracking information so you can stay updated on their arrival.

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